I am fashion blogger, how can we work together?
Creativity and ideas are always appreciated at WISHLIST OFFICIAL. We love to see new tasteful outfits with our WISHLIST fur.
How can I share picture of my new WISHLIST fur?
Tag us on Instagram page @wishlist_fur or hashtag your picture #wishlistfur. You can always send us picture with personalized touch.
How Long Does it take to get response?
Customer satisfaction is the most important to us. We will do our best to replay to you within 2-4 hours.
Was I Charged Twice?
Your credit card will only be charged after your order ships. If you just placed your order, what you are seeing on your bank account is a pending transaction. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This pending authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.If your credit card was declined for any reason, we have no order on hand and any pending charge you are seeing will drop within 4-5 business days.
I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typing errors. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
I Need To Change Something On My Order. How Can I Do That?
If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours on business days, and once our warehouse has processed your order, we will be unable to make any changes. I Just Placed My Order. Can I Add Another Item To It?Unfortunately we cannot add items to an existing order. Contact us and we will cancel your existing order so you can make a new one with all the items you desire.
When Will My Order Ship?
Most orders ship within 3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Where Is My Order Confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add us to your safe sender list.
Do you offer free shipping?
Yes, we offer free DHL shipping on all orders.